Product FAQ

My Camera will not turn on, what should I do?

Please make sure that the battery is inserted correctly, the terminals on the battery must touch the contacts on the camera and the arrow on the battery must point towards the Camera. Additionally please make sure that the terminals are clean. IMPORTANT: Please remove the battery if the camera is not being used for an extended period of time.
 

I have lost my product manual, can I find it on your website?

A full list of available manuals can be found on our Product Manuals page, as well as on each individual product page.
 

The camera lens is stuck and will not open, retract or extend, what can I do?

Do not force the lens to go back in, the wrong battery may have been inserted or the batteries charge may be low. Change or charge the battery before starting your camera again. If you have done these and your camera lens is still not working, please email us for further assistance at care@praktica.com.
 

Do I need the CD my camera came with to transfer images from my camera to computer?

No, you do not need the CD to transfer images and videos from your camera to your computer. The CD includes the camera manual in 5 languages and video editing software. Connect your camera to your computer using the USB cable provided or insert your memory card into your computer using a memory card reader.

Where can I find the password to connect my camera to my phone?

The first time you connect your camera to your phone you will need to use the default password '12345678'. A detailed step-by-step guide can be found in the Z212 product manual.
 

What is the best way to transfer videos from my camera to my phone?

We recommend that you use the MX Player app. Download the product manual and follow the step-by-step guide on how to connect your phone to your camera‘s Wi-Fi. IMPORTANT: Please note that IOS devices do not support video file transfer.
 

Is the Link123 app supported by all smartphone systems?

No, the Link123 app is only compatible with Android and iOS smartphones, it is not supported by Windows.
 

What phone operating systems are compatible with my Z212?

IOS & android operating systems are compatible with Link 123 on this camera. Link 123 does not support Windows phones.

How many photos can the internal memory of the Z35 hold?

 The Z35 has 79MB of internal memory where photos can be stored. The number of photos stored on the internal memory depends on the image quality and size. See the table below for more information:

 

MP	Quality	Photo Qty
20MP 5152 x 3864	Normal	20
	Fine	13
	Superfine	8
8MP	Normal	52
	Fine	34
	Superfine	21
VGA 640 x 480	Normal	408
	Fine	359
	Superfine	305

 

How do I get the SuperCar software to work on my iMac?

Follow our step-by-step guide on how to find and install the SuperCar Software for Mac on the iTunes Store.

 

What Memory Card would you recommend I use with my car cam?

Once your memory card reaches full capacity it will begin to overwrite the content. For that reason, we recommend purchasing a PRAKTICA 32GB Class 10 Micro SD Card to optimise space. 

 

How do I ensure important videos do not overwrite?

Once your car cam detects vibrations caused by a collision, the Collision Detection function will launch Emergency Mode. This ensures a new file is created for your content, which is protected against the normal overwritten recording cycle. 

When Emergency Mode launches you will be able to see the word 'Emergency' in red on the LCD Screen. If you are worried that the camera has not launched into Emergency Mode you can manually touch the triangle symbol on the LCD screen. Collision Detection function is set to medium by default. 

For more information click here to download our product manual.